Salt Lake City – April 28, 2016 – InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results, was awarded with Schlotzsky’s® Vendor of the Year Award.
Schlotzsky’s, home of The Original® oven-baked sandwich and known for its Fresh-From-Scratch® oven-baked sourdough buns, is a fast casual restaurant chain with more than 350 locations worldwide. Schlotzsky’s uses InMoment’s platform for its guest response program.
“As a franchise system, we rely on our vendors to help us operate consistently across all of our locations,” said Schlotzsky’s President, Kelly Roddy. “InMoment’s partnership and their track record of exceeding expectations has had a direct, positive impact on the success of our operations.”
Since partnering with Schlotzsky’s in 2014, InMoment has made significant contributions to helping the organization improve both relationships with its guests and business outcomes. Supported by InMoment’s guest feedback platform, Schlotzsky’s launched the new Bun Buzz Guest Response program, providing franchises with insight into their day-to-day operations.
Schlotzsky’s is a robust user of the InMoment platform, utilizing a variety of capabilities to listen more comprehensively to guests, surface deep, business-enhancing insights through sophisticated analysis, and share those insights with leaders throughout the organization. Schlotzsky’s uses these insights to streamline operations, allow leaders to track performance across locations, coach managers and front-line employees, and motivate team members. Schlotzsky’s also deploys InMoment’s innovative Active Listening feature, which utilizes real-time, patent-pending text analytics technology to interact with guests during the feedback process itself to produce richer data, and provide a better guest experience.
“Being recognized by a partner in this way is the highest honor we can achieve,” said InMoment President Lonnie Mayne. “We value our relationship with Schlotzsky’s and appreciate the opportunity to help them stand out amongst their peers in an extremely competitive environment.
For more information about InMoment visit www.inmoment.com.