Award recognizes leaders at the forefront of implementing cutting-edge technology to elevate customer experiences
SALT LAKE CITY, UT (SEPTEMBER 11, 2024) – InMoment®, a leader in Experience Improvement (XI)™ solutions, has been honored with an ICX Elevate Award at the Interactive Customer Experience (ICX) Summit held in Charlotte, NC from September 9-11. The award recognizes InMoment’s groundbreaking work with long-term partner Jack in the Box, showcasing the power of digital listening and advanced AI in creating exceptional, personalized customer experiences.
The ICX Elevate Awards program aims to inspire and educate companies on leveraging technology to enhance customer experiences, acknowledging those at the forefront of innovation in this field.
InMoment’s partnership with Jack in the Box, a major quick-serve restaurant chain with approximately 2,200 locations across 22 states, has revolutionized the way the company gathers and analyzes customer feedback. By implementing InMoment’s XI Platform and Advanced Analytics, Jack in the Box now benefits from instant omnichannel feedback, AI-powered trend analysis, and expedited insights across its entire network.
“The use of the InMoment AI solution will allow us to easily analyze feedback in all of its forms to receive more detailed and immediate insight from a wider variety of guest experiences,” said Tony Darden, Chief Operating Officer at Jack in the Box. “Our team is focused on using the additional insights to make business decisions without delay.”
The partnership has enabled Jack in the Box to swiftly respond to customer preferences, leading to successful product launches like the Smash Jack Burger, which became a permanent menu item after overwhelming positive feedback. Additionally, the company has improved its ability to maintain high standards in food quality, store cleanliness, and staff interactions.
This award underscores InMoment’s commitment to pioneering integrated CX and its ability to deliver tangible results for its partners across industries.
About InMoment
InMoment is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews, to conversational chat logs and transcripts. As the pace setters in AI and text analytics, its over 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com. For more information, contact Sam Middleton, sam.middleton@inmoment.com.