- Groundbreaking CX intelligence product a finalist in the SaaS Awards
- Second major recognition this year for Discover
SALT LAKE CITY (Aug. 3, 2017) — Cloud-based customer experience (CX) intelligence leader InMoment today announced its new Discover™ product has been named a Best Enterprise-level SaaS finalist in the 2017 Software-as-a-Service Awards. The awards recognize excellence and innovation in the scope of cloud-based “solutions as a service.” Organizations from all vertical markets and areas of the world are considered. Recent winners include Dell/Boomi, HP, MuleSoft, Red Hat, Zendesk and others. Discover was also named a New Product of the Year by the American Business Awards in May 2017.
InMoment’s Discover ingests and analyzes a comprehensive set of customer and contextual data from any source. Operational, financial and digital data from and about customers, as well as rich “human data” from customers, such as social reviews, comments, voice and video files, agent notes and emails, fuel Discover’s rich insights. From there, Discover harnesses InMoment’s proprietary CX-tuned analytics engine to surface both known and unknown patterns, trends and anomalies as they arise and then routes the information to the right people across an organization in real time, all of the time, taking brands beyond insights to CX intelligence.
“Technology innovation is moving at the speed of light, and customer expectations are evolving even faster,” said JD Nyland, Chief Product Officer at InMoment. “The only way we can stay head of this curve, and ensure our clients stay ahead of their own customers’ needs is by creating the most flexible and agile environment for both developing and delivering new capabilities. Discover is an example of a product that would never have been possible outside of a SaaS framework. With this as our foundation, we have the ability to perform multiple, sophisticated analytics processes across massive and diverse data sets in real time, all of the time. We’re excited to be honored alongside some of the most forward-looking, successful technology leaders in the world, all of which are pushing the boundaries of what’s possible in their areas of expertise.”
Since its release, InMoment Discover has helped global brands across industries as diverse as telecommunications, finance, hospitality and retail gain a stronger insight into how the customer experience impacts their business. According to Cabela’s Senior Retail Business Intelligence Analyst Jocelyn Wieser, “The intelligence we’re able to surface is transforming our insights from a historical snapshot into a real-time guidance system for every area of our business. It’s literally impossible to quantify the value of what Discover can do.”
“Software as a service is the new software standard. The global competition is incredibly fierce, with incredibly disruptive technologies shaking up the marketplace—and the dust is far from settled,” Larry Johnson, SaaS Awards and Cloud Awards organizer said. “It’s a new playing field altogether, with providers constantly innovating to ensure their clients are always leveraging best-of-breed software services which are reliable yet still at the cutting edge.”
Final SaaS Awards winners will be announced on August 29, 2017. More than 300 organizations entered, with international entries coming from North America, Canada, Australia, UK, Europe and the Middle East. To view the full shortlist, please visit here.
InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy solutions. InMoment also provides strategic guidance, support, and related services to more than 350 brands across 95 countries. For more information, visit www.inmoment.com.
About the SaaS Awards
The SaaS Awards is a sister program to the Cloud Awards, which was founded in 2011. The SaaS Awards focuses on recognizing excellence and innovation in software solutions.
About the Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The awards are open to large, small, established and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud as we move into 2018 and beyond. Categories include the Software as a Service award, Most Promising Start-Up, and “Best in Mobile” Cloud Solution.
Finalists are selected by a judging panel of international industry experts. For more information about the Cloud Awards and SaaS Awards, please visit www.cloud-awards.com.