The Results Are In

InMoment Recognized for Focus on Delivering Business Outcomes, Impact and ROI in CX

Download The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021

According to The Forrester Wave™:

Customer Feedback Management Platforms Q2, 2021:

InMoment reference customers… praised the vendor’s partnership and focus on delivering outcomes. References also gave InMoment exceptionally high marks for enabling the ability to show the business impact and ROI of CX.”

The Highlights

InMoment received the highest possible score for the following fifteen criteria

01

STRATEGY

  • Product Vision and Strategy
  • Execution and Delivery on Roadmap
  • Enterprise Strategy
  • Services Strategy

02

CURRENT OFFERING

  • Drives Revenue/ Impacts Business and CX
  • Scalability
  • Creates a Culture of Customer-Centricity
  • Ad Hoc and Market Research Capabilities
  • Employee Feedback (VOE)
  • Image and Video Feedback Collection and Mining
  • Customer Feedback Loop/ Inner Loop
  • Managed and Professional Services
  • Post Implementation

03

MARKET PRESENCE

  • Revenue
  • Global Presence

"InMoment reference customers selected the vendor for its technology capabilities and value… They also praised the vendor’s partnership and focus on delivering outcomes."

…And There’s More Where That Came From!!

Download the Report

Change Region

Selecting a different region will change the language and content of inmoment.com

North America
United States/Canada (English)
Europe
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)