Wait…the Forrester What?
The Forrester Wave identifies the ten most significant customer feedback management (CFM) providers, shows how each measure up, and helps customer experience professionals choose the right CFM vendor for their organizations.
The Who’s Who of Customer Feedback Management
The five Wave leaders in 2020 are InMoment, Medallia, SAP/Qualtrics, Confirmit, and Clarabridge. So what makes InMoment different?
A Leader Who Listens
Some leaders think they know the solution before they’ve even heard the problem. Wouldn’t you prefer a partner who takes the time to listen, waiting to offer strategic guidance until they fully understand the situation?
At InMoment, We Practice What We Preach.
According to the Forrester Wave:™ Customer Feedback Management Platforms Q1, 2020:
Reference clients note how well the vendor listens before offering up a solution. InMoment demonstrates flexibility and willingness to meet customers where they are rather than sell something off the shelf or, worse, oversell for the sake of a larger deal. The vendor is also not afraid to nudge customers to innovate, helping them tap into other sources of feedback to achieve a new level of customer understanding.”
InMoment received the highest possible score for the following criteria:
InMoment is a good fit for buyers looking for an innovative and strong partner that focuses on both technology and services.”
— The Forrester Wave:™ Customer Feedback Management Platforms Q1, 2020