News: Consumers Want Better Customer Service

July 11, 2011 | Progressive Grocer

Article Excerpt:

While 97% of consumers report they value good customer service at a grocery store, 44% said that today’s grocery stores aren’t delivering on that expectation. Those are among the results of the latest consumer insights panel survey of more than 16,000 consumers in the United States and Canada by Empathica Inc., a leading provider of customer experience management solutions. read more »

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