Why Being Grateful For Your Customers Gives You a Competitive Advantage

Organizational psychologist, Karlyn Borysenko, explains why being grateful for your customer can go a long way with the support of InMoment’s Retail CX Trends data. “According to the customer intelligence platform InMoment, 61% of customers will go out of their way to buy from a brand they feel loyal to.” Read the story here.

Read more at Forbes

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