net promoter score

Measure and improve customer loyalty.

NPS microsurveys designed for high response rates.

Hear from more customers when you use a modern, single-question survey.
Get the score and rich qualitative feedback inside your app or website, via email, SMS, or Intercom chat.

See the Surveys

Multi-Channel. Multi-Language. Global.

As global as your customers. Easily customize surveys in multiple languages. Protect against survey fatigue. Use across channels and devices without risk of duplicate sampling: web, mobile, email and SMS.

NPS Trends dashboard

Instant NPS analytics.


  • View your rolling average NPS and response counts over time.
  • Never miss a trend – automatically receive a continuous pulse of customer sentiment.
  • Survey a sample of your customers every day with our trusted settings. Or, survey customers using parameters you define.

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Diagnose NPS by your business drivers


Create custom filters to suit your business model and goals. See how NPS varies by account, product version, or any user property you define.

Examples:

  • Websites & E-commerce: Understand sentiment by geography, platform or purchase size.
  • Product Teams: Get immediate feedback on product changes, accelerate product led growth.
  • SaaS: Monitor customer health and retain more customers.

Closed-loop feedback management


  • Reach out to customers or forward feedback from the dashboard.
  • Or, use integrations to trigger responses in your CRM or support platform.

Identify feedback themes


Create unlimited custom tags. As responses come in, use tagging to surface issues, prioritize product improvements, or identify who should follow up.

Activate brand advocates in the moment


Did someone just give you a nice score? Use an optional final screen to ask your happy customers to write a review. Or, invite them to join a referral program.

Take Action with Integrations

Enrich your CRM data with metrics and feedback for better customer intelligence. Trigger surveys based on events, or other customer attributes. Use workflows to close the loop with customers.

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