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The Experience Improvement™ (XI) Platform brings together intelligence from your customers, employees, and the market to drive real, actionable business value.

XI Platform

XI Platform

Integrate customer signals, gain insights, and take informed action with the world’s most recommended CX platform
Listen

Surveys, social listening, call scripts, SMS, IVR, and data signals
Report

Personalized, actionable reporting for everyone–frontline to CEO
Analyze

Text analysis, intent prediction, impact evaluation, and anomaly detection
Improve

Case management, action planning, feedback sharing, and trend assessment
Mobile Application

On-the-go experience improvement with actionable feedback feed and analytics

Enterprise Architecture

Text Analytics

AI-powered adaptive models for unparalleled accuracy and understanding
Integrations

Integrations CRM, ticketing system, HRIS integrations, API, and iPaaS
Data Management

Workflows, text analytics, data cleaning, hierarchy, and integrations
Artificial Intelligence

Advanced artificial intelligence and people power that make us special
Security and Scalability

Enterprise architecture built for scalability and best-in-class data security

Combinations of technology and strategic services crafted to meet your businesses’ unique needs.

Experience Clouds

Customer Experience

A modern CX solution combining data, technology, and human expertise
Employee Experience

Move beyond employee satisfaction to achieve employee engagement and fulfillment
Market Experience

Go beyond the Voice of the Customer—engage the Voice of the Market
Product Experience

Accelerate business growth by building products that users love

Strategic Services

Services

Human expertise to complement leading technology

Use feedback to drive customer lifetime value

Customer Care

Efficiently improve experiences to drive loyalty and customer retention
CX Management

Take action to improve every customer experience
Digital

Drive business success through digital experiences that delight
Executive

Drive experience improvement for your customers, employees, and business
Human Resources

Empower employees to transform your culture and business
Market Research

21st century research strategies for modern experience programs
Marketing

Develop deeper brand relationships with current and prospective customers
Operations

Use on-the-fly data intelligence to make results-driven business decisions
Product Management

Accelerate software adoption and improve product satisfaction

Discover how InMoment provides the solutions and features you need for CX success, tailored specifically to your industry.

Automotive

Trusted by many of the world’s automotive companies
B2B

Dedicated B2B solutions to help you cut through the noise and get noticed in the market
Contact Center

Powerful technology and services to provide better service to your customers
Financial Services

Many of the world’s top financial institutions partner with InMoment
Food Services

Trusted by the most recognizable food brands worldwide
Healthcare

Personalized intelligence for positive patient experiences
Insurance

Connecting with policyholders and brokers on an emotional level
Retail

The top leading retailers partner with InMoment
Telecom

Dedicated to helping retailers stand out in an evolving marketplace
Travel & Hospitality

Many of the leading hospitality companies partner with InMoment
Utilities

Utility companies around the world trust InMoment

Leading brands from across the globe and from every industry trust InMoment.

View All Customer Stories

Leading brands from across the globe and from every industry trust InMoment.

Learn about our vision for the industry, training courses and support, our partners, and our thoughts about the latest trends.

Experience Improvement (XI)

Failing to deliver impact? Stop managing experiences and start improving them
Blog

The XI InMoment blog shares visionary expertise and sought after thought leadership
Resources

The latest examples and practical advice on improving experiences
InMoment Academy

Master classes for your professional development
Partners

Access to trusted technology, services, and consulting partners that solve customer needs

Back to Partners

TRA (The Research Agency)

A New Zealand based strategic research agency with an extensive use of research, analytics, strategy, and culture.

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XI Terms

Customer Effort Score (CES)
Customer Satisfaction Score (CSAT)
Voice of the Customer (VoC)
Net Promoter Score

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