XI Take: Understanding Customer Expectations With Aegon

With over 30 million customers, Aegon, a multinational life insurance, pensions and asset management company, is on a mission to understand their customers’ expectations and improve the way they communicate with them in order to continually improve experiences.

Aegon is committed to helping customers achieve a healthy and financially secure future. To do this, customer feedback is key in listening to their needs and what they expect from the organisation.  Working in partnership with InMoment, Aegon is using customer feedback to align the business into becoming more customer focused. 

Watch this video to hear from Iain O’Connor, Senior Manager – Customer Experience and Insight at Aegon, as he explains why Aegon chose InMoment as their Customer Experience Partner.

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