InMoment for Retail
Customer Intelligence Insights for Retail
Create Exceptional Experiences for Your Growing Customer Needs
Start Improving CX Today!
Our Customers
Elevating the Luxury Retail Experience
- Achieved a 25% increase in positive customer sentiment
- Improved in-store experience based on customer feedback
- Enhanced brand loyalty through personalized experiences
Redefining Customer-Centric Culture
- 40% increase in Google rankings
- 20% growth in customer sentiment scores
- 1.7 million feedback touchpoints annually
Connecting With Customers Where It Counts
- 15.9% increase in digital product sales
- 2.6% growth in comparable sales
- 24% sales growth via loyalty program
Serving Your Customer Requires You to Understand Them
With 93% of consumers reading reviews before making a purchase, and 58% willing to drive further or pay more for a product with good reviews, reputation management and customer insights are more critical than ever.
Stronger Signals
Richer Insights
Smarter Actions
Provide Stand-Out Experiences for Your Evolving Customer With InMoment
From in-store interactions to digital journeys, we enable retail teams to understand intent, improve operations, and deliver consistent value across every touchpoint.
Create Curated Experiences for In-store and Online
InMoment’s AI-powered feedback tools and omnichannel feedback solutions help retailers personalize experiences by understanding individual preferences and tailoring offers, promotions, and in-store interactions accordingly.
Turn Negative Experiences Into Positive Ones
InMoment’s real-time alerts and proactive response tools empower retailers to address negative feedback immediately, turning potential issues into opportunities for growth and improved customer relationships.
Optimize Employee Coaching and Training
InMoment’s platform provides insights that help retailers optimize employee training by identifying common customer concerns, improving staff interactions, and ensuring consistency across multiple locations.
Gather and Unify Customer Experience Data From Every Touchpoint and Format
InMoment captures customer feedback from social media, review platforms, and direct surveys, ensuring retailers have a complete understanding of the customer experience across all touchpoints for a true omnichannel approach.
AI-Powered Conversational Surveys
InMoment’s dynamic surveys adapt to customer responses in real time, enabling retailers to collect more accurate and actionable feedback with minimal effort.
Industry Leaders in Understanding Unstructured Data
Recognized by Forrester as Leaders in the Text Mining & Analytics Wave, Q2 2024 — InMoment excels at helping retailers integrate and make sense of the vast amounts of unstructured data that already exists today.
Make Smarter Decisions Through Predictive Analytics
InMoment provides retailers with the insights and tools they need to lead the way in customer experience, driving loyalty, engagement, and revenue growth.
Turn Reputation into Retail Sales
InMoment helps retailers stay ahead of shifting customer expectations with agile, always-on insights. Blending AI-powered survey design, ratings and reviews, industry benchmarking, and expert analysis, we surface emerging trends and whitespace opportunities, so you can move before your competitors do.
Measure and Boost ROI Using a Single Score
Quantify the ROI of your reputation management efforts, backed by data and research, our performance scores link to the views businesses get on Google Profile to help you drive more location visits.
Global Team of Experts Act as an Extension of Your Team
Our data scientist- and PhD-led Strategic Insights team act as your expert partners in CX transformation— integrating technology, world-class advisory, research and insights to help companies recognize and prove the power and value of experience initiatives.
Competitive Intelligence and Benchmarking
InMoment’s competitive benchmarking tools provide valuable insights into how a business compares to industry peers, helping retailers identify strengths and areas for improvement.
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