Resolve Customer Issues
Issues Resolved in Real Time
We leverage 17+ years of industry expertise to help you increase first call resolution, reduce call time, and achieve any other KPIs that support the economic drivers of your business—immediately and effectively. With holistic customer data at your employees’ fingertips, we make resolving customer issues easy, reducing stress and allowing you to focus on driving positive customer experiences.
Voice of Employee
Tap into an Overlooked Fountain of Knowledge: Your Employees
Your employees have key intelligence about what is and isn’t working when it comes to customer experiences. InMoment gathers and analyzes employee feedback to identify gaps and opportunities for new and innovative solutions.
Show the Impact of Your Efforts
Initiatives that show impact on revenue or other financial metrics get the most backing from executive teams. We help you identify how you can reduce cost to serve, drive loyalty using less budget, and lower employee attrition to ensure you get the support you need to drive positive change.
Coaching and Action Planning
Don't Wait! Identify and Prioritize Actions Now
With all of your data in one place, you can easily identify strengths and opportunities for employee coaching, while also surfacing organization-wide trends using automated analysis. This allows you to prioritize action plans and teach employees how to reduce friction and drive customer loyalty further.
InMoment is a good fit for organizations looking for an ROI-focused technology and services partner.”
The Forrester Wave™: Customer Feedback Management Platforms Q2, 2021