InMoment works with sub-processors who help us provide our products and services. These sub-processors and their processing activities are listed below. The products and services that you purchase will determine which sub-processors apply to you.
This list may change from time to time. Please check it frequently for updates. If you would like to receive email notifications when we update this list then you may sign up here Sub-Processor Mailing List.
InMoment Platforms (XI, CXIC, eSaaS) and Services
| Subprocessor | Address | Processing Region | Processing Activity |
| Amazon Web Services, Inc. | 410 Terry Avenue North, Seattle, WA 98109-5210, USA | Americas, APAC | Data hosting |
| Amazon Web Services EMEA SARL | 38 Avenue John F. Kennedy, L-1855, Luxembourg | EMEA | Data hosting |
| Broadband Dynamics | 8757 East Via De Commercio Scottsdale, AZ 85258, USA | Americas | Telephony services |
| Flexential Colorado Corp. | 11900 East Cornell Avenue, Bldg B, Floor 3, Arora, CO 80014, USA | Americas | Data hosting |
| TierPoint, LLC | 12444 Powerscourt Dr. Suite 450. St. Louis, MO 63131, USA | Americas | Data hosting |
| Elastic.co | 800 W. El Camino Real, Suite 350, Mountain View, CA 94040, USA | Americas, EMEA, APAC | Data hosting |
| Google LLC | 1600 Amphitheatre Parkway Mountain View, CA 94043, USA | Americas | Data hosting, translation, and analytics |
| Microsoft Corporation | One Microsoft Way Redmond, WA 98052, USA | Americas | Data hosting |
| Unitas Global, Inc. / Equinix | 453 S. Spring St. Suite 201 Los Angeles, CA 90013, USA | EMEA, APAC | Data hosting |
| Getronics Germany GmbH | Martin-Behaim-Strasse 4a, 63263 Neu-Isenburg, Germany | EMEA | Data hosting |
| Hetzner Online GmbH | Industriestrasse 25, 91710 Gunzenhausen, Germany | EMEA | Data hosting |
| Voxpopme Limited | Alpha Studios Alpha Tower, Suffolk Street Queensway, Birmingham, West Midlands, B1 1TT, UK | Americas, EMEA | Capture, transcription, and analytics for recorded videos |
| Elasticsearch, Inc. | 800 W. El Camino Real, Suite 350, Mountain View CA 94040, USA | Americas | Data analytics |
| Acoustic L.P., | 115 Perimeter Center Place, 7th Floor, Atlanta, GA 30346, USA | EMEA | Email Service Provider (Survey Invitations) |
| SendGrid, Inc. | 1801 California Street, Suite 500 Denver, CO 80202, USA | Americas | Email Service Provider (Survey Invitations and platform messages) |
| Twilio, Inc. | 101 Spear Street, 5th Floor, San Francisco, CA 94105, USA | Americas | Email and SMS Service Provider (Survey Invitations) |
| Clicksend | 367 Collins St, Melbourne VIC 3000, Australia | APAC | Email Service Provider (Survey Invitations) |
| Mailjet Saas Ltd | 23 Copenhagen Street London N1 0JB, UK | EMEA | Email Service Provider (Survey Invitations and platform messages) |
| Mailjet SAS | 4 Rue Jules Lefebvre, 75009 Paris 9, France | EMEA | Email Service Provider (Survey Invitations and platform messages) |
| DIY Surveys Ltd (fka OnePoint Global Limited) | 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, UK | EMEA | Survey invitations via SMS dispatch and/or chat solutions such as WhatsApp (where applicable |
| ClickTale/Content Square | 7 rue de Madrid 75008 Paris, France | EMEA | Survey session recording |
| Futurlytic Private Ltd | No. 9&10. 1st Main, Pampa Extension, Hebbal, Kempapura, Bangalore 56024, India | Americas, EMEA, APAC | Program support |
| Global Data Collection Company West, Inc. | 1170 Financial Blvd #500, Reno, NV 89502, USA | Americas | Market research telephone interviews, transcriptions, and translations |
| Global Data Collection Company Limited | Suffolk House, George Street, Croydon, England, CR0 0YN, UK | EMEA | Market research telephone interviews, transcriptions, and translations |
| Mail Works II | 2 Westwood Ave, Toledo, OH, 43607, USA | Americas | Market research postal services |
| Greens Ltd | Lincoln Road, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3RQ | EMEA | Market research postal services |
| Persistent Systems Limited | Bhageerath, 402 Senapati Bapat Road, Pune 411 016, India | EMEA | Program support |
| GemSeek Consulting Ltd. | 18 Shipchenski Prohod Blvd, Office 701, Sofia 1113, Bulgaria | Americas, EMEA, APAC | Program Support |
| mTab | 22343 La Palma Avenue Suite 110, Yorba Linda, CA 92887, USA | Americas, EMEA, APAC | Data analytics |
| Functional Software, Inc. | 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA | Americas, EMEA, APAC | Performance monitoring |
| Grafana Labs | 29 Broadway Penthouse, New York, NY 10006, USA | Americas, EMEA, APAC | System monitoring |
| Sohosquared LLC | 1 Central Park West, Suite 29G, New York, NY 10023, USA | Americas, EMEA, APAC | Tech services and program insights |
| Stonly Inc. | 236 W 26th ST RM 301, New York, NY 10001, USA | Americas, EMEA, APAC | Product tours, platform banners, and knowledge center |
Wootric Platform and Services
| Subprocessor | Address | Processing Region | Processing Description |
| Amazon Web Services, Inc. | 410 Terry Avenue North, Seattle, WA 98109-5210, USA | Americas, EMEA, APAC | Data hosting |
| Google LLC | 1600 Amphitheatre Parkway Mountain View, CA 94043, USA | Americas | Data hosting, translation, and analytics |
| Microsoft Corporation | One Microsoft Way Redmond, WA 98052, USA | Americas | Data hosting |
| Heap Analytics | 225 Bush St Fl 2, San Francisco, CA, 94104, USA | Americas | System monitoring |
| Mixpanel | One Front Street. Floor 28. San Francisco, CA 94111, USA | Americas | Data analytics |
| Pantheon, Inc. | 1801 Robert Fulton Dr, Reston, VA 20191, USA | Americas | IT automation |
| Airbrake | 98 San Jacinto Blvd, Suite 1300 Austin, TX 78701, USA | Americas | System monitoring |
| NewRelic, Inc. | 188 Spear St Ste 1000, San Francisco, CA, 94105, USA | Americas | System monitoring and debugging |
| Elasticsearch, Inc. | 800 W. El Camino Real, Suite 350, Mountain View, CA 94040, USA | Americas | Data analytics |
| Sendgrid, Inc. | 1801 California Street, Suite 500, Denver, CO 80202, USA | Americas | Survey invitations (email and SMS) |
Review Trackers Platform and Services
| Subprocessor | Address | Processing Region | Processing Description |
| Amazon Web Services, Inc. | 410 Terry Avenue North, Seattle, WA 98109-5210, USA | Americas, EMEA, APAC | Data hosting |
| Techdrop Labs Inc (Sendwithus) | 548 Market St San Francisco, CA 94104, USA | Americas | Email delivery management |
| CloudAMQP | Torsgatan 26 113 21 Stockholm Sweden | Americas | Cloud data processing management |
| Holistics | Maple Holistics 400 Central Avenue Farmingdale, NJ 07727, USA | Americas | Cloud data reporting management |
| Klipfolio | Suite 300 – 111 Albert Street Ottawa, Ontario K1P 1A5, Canada | Americas | Cloud customer and reporting data management |
| Appcues | 177 Huntington Ave Ste 1703, PMB 94414, Boston, MA 02115, USA | Americas | Customer engagement |
| Twilio, Inc. | 101 Spear St, 5th Floor, San Francisco, CA 94105, USA | Americas | Survey invitations (email and SMS) |
InMoment Affiliated Entities
InMoment and its affiliated entities listed below may be involved in providing support, operations, and maintenance of InMoment’s products and services.
| Subprocessor | Address |
| InMoment, Inc. | 10619 S Jordan Gateway #350, South Jordan, UT 84095, USA |
| InMoment Research LLC | 10619 S Jordan Gateway #350, South Jordan, UT 84095, USA |
| InMoment Holdings LLC | 10619 S Jordan Gateway #350, South Jordan, UT 84095, USA |
| Wootric, Inc. | 10619 S Jordan Gateway #350, South Jordan, UT 84095, USA |
| Lexalytics, Inc. | 10619 S Jordan Gateway #350, South Jordan, UT 84095, USA |
| Review Trackers, Inc. | 1 N. State Street, Suite 600 Chicago, Illinois 60602, USA |
| Empathica, Inc. | 800 Steeles Ave. W #B10182-2967, Thorhill, ON L4J 7L2, Canada |
| InMoment Limited | First Floor Templeback, 10 Temple Back, Bristol, BS1 6FL, UK |
| InMoment GmbH | Borselstrasse 18, 22765 Hamburg, Germany |
| InMoment PTY LTD | Syracuse – Level 22, 120 Spencer Street, Melbourne, VIC 3000, Australia |
| MCX Australia PTY LTD | Level 19, 201 Miller Street, North Sydney NSW 2060, Australia |
| InMoment PTE LTD | 15 Beach Rd, #02-01, 189677, Singapore |
Last updated August 6, 2024