Sub-Processors

InMoment works with sub-processors who help us provide our products and services. These sub-processors and their processing activities are listed below. The products and services that you purchase will determine which sub-processors apply to you.

This list may change from time to time. Please check it frequently for updates. If you would like to receive email notifications when we update this list then you may sign up here Sub-Processor Mailing List.

InMoment Platforms (XI, CXIC, eSaaS) and Services

SubprocessorAddressProcessing RegionProcessing Activity
Amazon Web Services, Inc. 410 Terry Avenue North, Seattle, WA 98109-5210, USAAmericas, APACData hosting
Amazon Web Services EMEA SARL38 Avenue John F. Kennedy, L-1855, LuxembourgEMEAData hosting
Broadband Dynamics8757 East Via De Commercio Scottsdale, AZ 85258, USAAmericasTelephony services
Flexential Colorado Corp.11900 East Cornell Avenue, Bldg B, Floor 3, Arora, CO 80014, USA AmericasData hosting
TierPoint, LLC12444 Powerscourt Dr. Suite 450. St. Louis, MO 63131, USAAmericasData hosting
Elastic.co800 W. El Camino Real, Suite 350, Mountain View, CA 94040, USAAmericas, EMEA, APACData hosting
Google LLC1600 Amphitheatre Parkway Mountain View, CA 94043, USAAmericasData hosting, translation, and analytics
Microsoft CorporationOne Microsoft Way Redmond, WA 98052, USAAmericasData hosting
Unitas Global, Inc. / Equinix453 S. Spring St. Suite 201 Los Angeles, CA 90013, USAEMEA, APACData hosting
Getronics Germany GmbH
Martin-Behaim-Strasse 4a, 63263 Neu-Isenburg, GermanyEMEAData hosting
Hetzner Online GmbH
Industriestrasse 25, 91710 Gunzenhausen, GermanyEMEAData hosting
Voxpopme LimitedAlpha Studios Alpha Tower, Suffolk Street Queensway, Birmingham, West Midlands, B1 1TT, UKAmericas, EMEACapture, transcription, and analytics for recorded videos
Elasticsearch, Inc.800 W. El Camino Real, Suite 350, Mountain View CA 94040, USAAmericasData analytics
Acoustic L.P.,
115 Perimeter Center Place, 7th Floor, Atlanta, GA 30346, USAEMEAEmail Service Provider (Survey Invitations)
SendGrid, Inc.1801 California Street, Suite 500 Denver, CO 80202, USAAmericasEmail Service Provider (Survey Invitations and platform messages)
Twilio, Inc.101 Spear Street, 5th Floor, San Francisco, CA 94105, USAAmericasEmail and SMS Service Provider (Survey Invitations)
Clicksend 367 Collins St, Melbourne VIC 3000, AustraliaAPACEmail Service Provider (Survey Invitations)
Mailjet Saas Ltd23 Copenhagen Street London N1 0JB, UKEMEAEmail Service Provider (Survey Invitations  and platform messages)
Mailjet SAS4 Rue Jules Lefebvre, 75009 Paris 9, FranceEMEAEmail Service Provider (Survey Invitations  and platform messages)
DIY Surveys Ltd (fka OnePoint Global Limited)27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, UKEMEASurvey invitations via SMS dispatch and/or chat solutions such as WhatsApp (where applicable
ClickTale/Content Square7 rue de Madrid 75008 Paris, FranceEMEASurvey session recording
Futurlytic Private LtdNo. 9&10. 1st Main, Pampa Extension, Hebbal, Kempapura, Bangalore 56024, IndiaAmericas, EMEA, APACProgram support
Global Data Collection Company West, Inc.1170 Financial Blvd #500, Reno, NV 89502, USAAmericasMarket research telephone interviews, transcriptions, and translations
Global Data Collection Company LimitedSuffolk House, George Street, Croydon, England, CR0 0YN, UKEMEAMarket research telephone interviews, transcriptions, and translations
Mail Works II2 Westwood Ave, Toledo, OH, 43607, USA AmericasMarket research postal services
Greens LtdLincoln Road, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3RQEMEAMarket research postal services
Persistent Systems Limited
Bhageerath, 402 Senapati Bapat Road, Pune 411 016, IndiaEMEAProgram support
GemSeek Consulting Ltd.18 Shipchenski Prohod Blvd, Office 701, Sofia 1113, Bulgaria Americas, EMEA, APACProgram Support
mTab22343 La Palma Avenue Suite 110, Yorba Linda, CA 92887, USAAmericas, EMEA, APACData analytics
Functional Software, Inc.45 Fremont Street, 8th Floor, San Francisco, CA 94105, USAAmericas, EMEA, APACPerformance monitoring
Grafana Labs29 Broadway Penthouse, New York, NY 10006, USAAmericas, EMEA, APACSystem monitoring
Sohosquared LLC1 Central Park West, Suite 29G, New York, NY 10023, USAAmericas, EMEA, APACTech services and program insights
Stonly Inc.236 W 26th ST RM 301, New York, NY 10001, USA Americas, EMEA, APACProduct tours, platform banners, and knowledge center

Wootric Platform and Services

SubprocessorAddressProcessing RegionProcessing Description
Amazon Web Services, Inc. 410 Terry Avenue North, Seattle, WA 98109-5210, USAAmericas, EMEA, APACData hosting
Google LLC1600 Amphitheatre Parkway Mountain View, CA 94043, USAAmericasData hosting, translation, and analytics
Microsoft CorporationOne Microsoft Way Redmond, WA 98052, USAAmericasData hosting
Heap Analytics225 Bush St Fl 2, San Francisco, CA, 94104, USAAmericasSystem monitoring
MixpanelOne Front Street. Floor 28. San Francisco, CA 94111, USAAmericasData analytics
Pantheon, Inc.1801 Robert Fulton Dr, Reston, VA 20191, USAAmericasIT automation
Airbrake98 San Jacinto Blvd, Suite 1300 Austin, TX 78701, USAAmericasSystem monitoring
NewRelic, Inc.188 Spear St Ste 1000, San Francisco, CA, 94105, USAAmericasSystem monitoring and debugging
Elasticsearch, Inc.800 W. El Camino Real, Suite 350, Mountain View, CA 94040, USA AmericasData analytics
Sendgrid, Inc.1801 California Street, Suite 500, Denver, CO 80202, USAAmericasSurvey invitations (email and SMS)

Review Trackers Platform and Services

SubprocessorAddressProcessing RegionProcessing Description
Amazon Web Services, Inc. 410 Terry Avenue North, Seattle, WA 98109-5210, USAAmericas, EMEA, APACData hosting
Techdrop Labs Inc (Sendwithus)548 Market St San Francisco, CA 94104, USAAmericasEmail delivery management
CloudAMQPTorsgatan 26 113 21 Stockholm SwedenAmericasCloud data processing management
HolisticsMaple Holistics 400 Central Avenue Farmingdale, NJ 07727, USAAmericasCloud data reporting management
KlipfolioSuite 300 – 111 Albert Street Ottawa, Ontario K1P 1A5, CanadaAmericasCloud customer and reporting data management
Appcues177 Huntington Ave Ste 1703, PMB 94414, Boston, MA 02115, USAAmericasCustomer engagement
Twilio, Inc.101 Spear St, 5th Floor, San Francisco, CA 94105, USAAmericasSurvey invitations (email and SMS)

InMoment Affiliated Entities

InMoment and its affiliated entities listed below may be involved in providing support, operations, and maintenance of InMoment’s products and services.

SubprocessorAddress
InMoment, Inc.10619 S Jordan Gateway #350, South Jordan, UT 84095, USA
InMoment Research LLC10619 S Jordan Gateway #350, South Jordan, UT 84095, USA
InMoment Holdings LLC10619 S Jordan Gateway #350, South Jordan, UT 84095, USA
Wootric, Inc.10619 S Jordan Gateway #350, South Jordan, UT 84095, USA
Lexalytics, Inc.10619 S Jordan Gateway #350, South Jordan, UT 84095, USA
Review Trackers, Inc.1 N. State Street, Suite 600 Chicago, Illinois 60602, USA
Empathica, Inc.800 Steeles Ave. W #B10182-2967, Thorhill, ON L4J 7L2, Canada
InMoment LimitedFirst Floor Templeback, 10 Temple Back, Bristol, BS1 6FL, UK
InMoment GmbHBorselstrasse 18, 22765 Hamburg, Germany
InMoment PTY LTDSyracuse – Level 22, 120 Spencer Street, Melbourne, VIC 3000, Australia
MCX Australia PTY LTDLevel 19, 201 Miller Street, North Sydney NSW 2060, Australia
InMoment PTE LTD71 Robinson Road #14-01 Singapore

Last updated April 25, 2024

Change Region

Selecting a different region will change the language and content of inmoment.com

North America
United States/Canada (English)
Europe
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)