Wootric Terms of Service
PLEASE READ THESE TERMS OF USE (“AGREEMENT”) CAREFULLY BEFORE USING THE SERVICES OFFERED BY WOOTRIC, INC., AN INMOMENT COMPANY (“WOOTRIC,” “WE,” “US,” “OUR”). BY VISITING THE WEBSITE OR USING THE SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO BE BOUND BY IT. USE OF WOOTRIC’S SERVICES IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, TO THE EXCLUSION OF ALL OTHER TERMS.
1. DESCRIPTION OF THE SERVICES. The services provided by Wootric consist of a customer relationship management and feedback tool for web application owners (the “Services”). The Services enable you to do the following with respect to your end user customers (“End User Customers”): browse your End User Customer contacts and their messages to you in a database, ask questions and receive responses from your End User Customers, view the social profiles of and contact your End User Customers, and track your relationships with such End User Customers, including the characteristics and activities of visitors to your website. Wootric may also describe the Services in an Order Form.
2. ACCESS TO THE SERVICES. The Services, together with the www.wootric.com website and domain name and any other linked pages, features, content, or application services offered from time to time by Wootric (collectively, the “Website”), are owned and operated by Wootric. Subject to the terms and conditions of this Agreement, Wootric hereby grants you a non-exclusive license, with no right to sublicense, to copy and install certain Wootric code on a website you own, control or operate, for the sole purpose of using the Services in connection with the Website. Wootric reserves the right, in its sole discretion, to modify this Agreement at any time by posting a notice on the Website, or by sending you a notice via email or postal mail. You shall be responsible for reviewing and becoming familiar with any such modifications. Your use of the Services following such notification constitutes your acceptance of the modified Agreement.
You represent and warrant to Wootric that: (i) you are are of legal age to form a binding contract, and you are at least 13 years or age or older; (ii) all registration information you submit is accurate and truthful; and (iii) you will maintain the accuracy of such information. You also certify that you are legally permitted to use and access the Services and take full responsibility for the selection and use of and access to the Services. This Agreement is void where prohibited by law, and the right to access the Services is revoked in such jurisdictions.
3. WOOTRIC CONTENT. The Website, the Services, and their contents may only be used in accordance with the terms of this Agreement. All materials displayed or performed on the Website or in the Services, including, but not limited to text, graphics, articles, photographs, images, illustrations (also known as the “Wootric Content,”) are protected by copyright. You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any Wootric Content accessed through the Services, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever any Wootric Content or other proprietary rights not owned by you: (i) without the express prior written consent of the respective owners, and (ii) in any way that violates any third party right.
You may download or copy the Wootric Content (and other items displayed on the Website or Services for download) for personal non-commercial use only, provided that you maintain all copyright and other notices contained in such Wootric Content. You shall not store any significant portion of any Wootric Content in any form. Copying or storing of any Wootric Content other than personal, noncommercial use is expressly prohibited without prior written permission from Wootric or from the copyright holder identified in such Wootric Content’s copyright notice. If you link to the Website, Wootric may revoke your right to such link at any time, at Wootric’s sole discretion.
4. YOUR CONTENT. In the course of using the Services, you may provide information which may be used by Wootric in connection with the Services. You understand that by providing content, materials or information (including without limitation information relating to your end user customers) to Wootric or in connection with the Services (collectively, “Your Content”), Wootric is and shall be granted a nonexclusive, worldwide, royalty-free, perpetual, irrevocable, sub-licenseable and transferable right to use, process, store, copy, reproduce, reformat, translate, modify and create derivative works of Your Content (including all related intellectual property rights) in connection with Wootric’s provision of the Services. For clarity, the foregoing license grant to Wootric does not affect your ownership of or right to grant additional licenses to the material in Your Content.
You also acknowledge and agree that Wootric may use Your Content internally for improving the Services, and on an anonymized and aggregate basis for the purposes of marketing and improving the Services. However, Wootric will only share your personally identifiable information in accordance with Wootric’s privacy policy in effect from time to time and located here, and Wootric will never contact your end user customers directly except as expressly authorized by you in connection with Wootric’s provision of the Services.
5. YOUR WARRANTY. If you provide any personally identifiable information, including personally identifiable information relating to your end user customers, to Wootric, you represent and warrant that (i) you will comply with all applicable laws relating to the collection, use and disclosure of personally identifiable information, (ii) you have posted a privacy policy on each website on which you use the Services, which clearly and conspicuously states that (a) you use third party service providers to provide certain services to you in connection with such website, and (b) you may disclose personally identifiable information to such third party service providers for the sole purpose of the provision of services to you, and (iii) you have made all required notifications and obtained all required consents and authorizations from your website visitors and end user customers relating to the disclosure of personally identifiable information to a third party service provider like Wootric.
You also warrant, represent and agree that you will not contribute any content or otherwise use the Services in a manner that (i)infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party, (ii)violates any law, statute, ordinance or regulation, (iii) is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable, (iv) impersonates any person or entity, including without limitation any employee or representative of Wootric, or (v) contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program. Wootric reserves the right to remove any content from the Services at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such content or if Wootric is concerned that you may have breached the immediately preceding sentence), or for no reason at all.
6. RESTRICTIONS. You are responsible for all of your activity in connection with the Services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to access or use the Services. You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of the Services. Use of the Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity is expressly prohibited. You will not run Maillist, Listserv, any form of auto-responder, or “spam” on the Services, or any processes that run or are activated while you are not logged on to the Website, or that otherwise interfere with the proper working of or place an unreasonable load on the Services’ infrastructure. Further, the use of manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any page of the Website is strictly prohibited. You will not decompile, reverse engineer, or otherwise attempt to obtain the source code of the Services. You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with the Services.
You acknowledge that all Wootric Content and Your Content (together, “Content”) accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom. Under no circumstances will Wootric be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, including without limitation reports generated by the Services, or any loss or damage of any kind incurred in connection with use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via the Services. You, not Wootric, remain solely responsible for all Content, including messages, that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Services. You acknowledge and agree that your indemnity obligation in Section 10 also applies to any third party claims relating to your disclosure of any third party personally identifiable information or the tracking of visitors (including without limitation your end user customers) on your website.
7. WARRANTY DISCLAIMER. You acknowledge that Wootric has no control over, and no duty to take any action regarding: which users gain access to the Services; what Content you access via the Services; what effects the Content may have on you; how you may interpret or use the Content; or what actions you may take as a result of having been exposed to the Content. You release Wootric from all liability for you having acquired or not acquired Content through the Services. The Services may contain, or direct you to websites or applications containing information that some people may find offensive or inappropriate. Wootric makes no representations concerning any content contained in or accessed through the Services, and Wootric will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Services. Wootric makes no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services.
THE SERVICES CONTENT, WEBSITE AND ANY SOFTWARE ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM WOOTRIC OR THROUGH THE WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
8. PRIVACY POLICY. For information regarding Wootric’s treatment of personally identifiable information, please review Wootric’s current Privacy Policy, which is hereby incorporated by reference; your acceptance of this Agreement constitutes your acceptance and agreement to be bound by Wootric’s Privacy Policy.
9. REGISTRATION AND SECURITY. As a condition to using some aspects of the Services, you may be required to register with Wootric and set a password and user name (“User ID”). You shall provide Wootric with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Agreement, which may result in immediate termination of your account. You may not (i) select or use as a User ID a name of another person with the intent to impersonate that person; or (ii) use as a User ID a name subject to any rights of a person other than you without appropriate authorization. Wootric reserves the right to refuse registration of or cancel a User ID in its discretion. You shall be responsible for maintaining the confidentiality of your password.
10. INDEMNITY. You will indemnify and hold Wootric, its parents, subsidiaries, affiliates, officers, and employees harmless (including, without limitation, from all damages, liabilities, settlements, costs and reasonable attorneys’ fees) from any claim or demand made by any third party due to or arising out of your access to the Services, use of the Services, your violation of this Agreement or applicable laws, rules or regulations in connection with your use of the Services, or the infringement by you or any third party using your account of any intellectual property or other right of any person or entity.
11. LIMITATION OF LIABILITY. UNLESS PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL WOOTRIC BE LIABLE FOR: (I) ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT (INCLUDING COSTS OF DELAY, DATA LOSS, REPLACEMENT SERVICES, OR LOST PROFITS); OR (II) ANY OTHER DAMAGES (WHETHER FROM TORT, CONTRACT, OR OTHERWISE) IN EXCESS OF THE FEES PAID BY YOU FOR THE SERVICES DURING THE 6-MONTH PERIOD PRECEDING THE EVENT THAT GAVE RISE TO THE LIABILITY
12. FEES AND PAYMENT. You shall pay all applicable fees, as described on the Website in connection with such Services selected by you. Wootric reserves the right to change its price list and to institute new charges at any time, upon notice to you, which may be sent by email or posted on the Website. Your use of the Services following such notification constitutes your acceptance of any new or increased charges. Any fees paid hereunder are non-refundable.
13. THIRD PARTY WEBSITES. The Services may contain links to third party websites or services (“Third Party Websites”) that are not owned or controlled by Wootric. When you access Third Party Websites, you do so at your own risk.
14. TERMINATION. This Agreement shall remain in full force and effect while you use the Services or as otherwise indicated in an Order Form. Wootric may terminate or suspend any and all Services and access to the Website immediately, without prior notice or liability, if you breach any of the terms or conditions of this Agreement. Upon termination of your account, your right to use the Services, access the Website, and any Content will immediately cease. All provisions of this Agreement which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.
15. MISCELLANEOUS. The failure of either party to exercise, in any respect, any right provided for herein shall not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by you except with Wootric’s prior written consent. Wootric may transfer, assign or delegate this Agreement and its rights and obligations without consent. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind Wootric in any respect whatsoever. Headings for each section have been included above for your convenience, but such headings do not have any legal meaning, and may not accurately reflect the content of the provisions they precede.
16. GOVERNING LAW. This Agreement shall be governed by and construed in accordance with the laws of the State of Utah without regard to the conflict of law provisions thereof. Any dispute arising from or relating to the subject matter of this Agreement shall be brought and resolved in the state and federal courts located in Salt Lake County, Utah, using the English language.
17. CONTACT. If you have any questions, complaints, or claims with respect to the Services, you may contact us at support@wootric.com.
Effective: May 1, 2021