Let Feedback
Fuel Your Business
Trusted by More Than 3,000 Brands Across the Globe
The InMoment Approach
Unify Every Signal, Insight, and Action
Collect and Connect Feedback From Any Channel
Capture 2.4x more actionable feedback with AI-powered listening
Make disconnected experience data a thing of the past. Capture and connect feedback in all formats, from any channel, at every stage of the customer journey.
Identify the Most Impactful Insights
Reduce analysis time by 75% with Smart Summaries
Without the right technology, it’s nearly impossible to understand what customers are saying. Our CX-focused AI pinpoints issues automagically and shows you the highest opportunity areas.
Take the Smartest, ROI-Driven Actions
Close the loop 7x faster with AI responses
Prove that customer experience means business by closing the loop at the individual and systemic level—creating new revenue opportunities from your most loyal fans.
The InMoment Approach
Unify Every Signal, Insight, and Action
Collect and Connect Feedback From Any Channel
Capture 2.4x more actionable feedback with AI-powered listening
Make disconnected experience data a thing of the past. Capture and connect feedback in all formats, from any channel, at every stage of the customer journey.
Gather More FeedbackIdentify the Most Impactful Insights
Reduce analysis time by 75% with Smart Summaries
Without the right technology, it’s nearly impossible to understand what customers are saying. Our CX-focused AI pinpoints issues automagically and shows you the highest opportunity areas.
Pinpoint Focus AreasTake the Smartest, ROI-Driven Actions
Close the loop 7x faster with AI responses
Prove that customer experience means business by closing the loop at the individual and systemic level—creating new revenue opportunities from your most loyal fans.
Improve Experiences
Prove ROI in half the time, only with InMoment
Repeat and Win
Customer experience is always changing. InMoment’s team of experts guides you every step of the way so your CX program is continuously improving and having an undeniable impact on customer and business success.
Get StartedDestroy Siloed Customer Experiences
Feedback comes in every format, but insights get stuck in dashboards, data lakes, and siloed teams.
We say hell no to asking customers pointless questions and analysis paralysis, and hell yeah to contextual feedback collection, integrated experiences, actionable insights, and demonstrable ROI—all in one place.
Integrated CX Use Cases
Get actionable insights from every channel in one place, using award-winning AI and NLP to present a holistic view of the customer journey.
Elevate agent and customer experience in the contact center to increase satisfaction, and first call resolution
Turn social ratings and reviews into revenue—increasing online visibility and new customer acquisition
Design, collect, understand, and act on feedback with AI-infused surveys across key listening posts
Create more powerful digital experiences across your digital channels—increasing user retention, session time, and key event conversion
A Leader Recognized by Industry Analysts (and Users!)
The use of the InMoment AI solution will allow us to easily analyze feedback in all of its forms to receive more detailed and immediate insight from a wider variety of guest experiences.”
Tony Darden
Chief Operating Officer, Jack in the Box
Foot Locker Pioneers AI-Powered NLP to Improve Experiences
Creating an Effective Survey Program Where Customer Feedback Drives Action
Metro Bank Plus InMoment: Creating Lifelong Fans, Not Customers
Start Improving CX Today
InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
