InMoment for Automotive
Holistic CX Solutions for Automotive Businesses
Take the Driver’s Seat. Customer Focus Is More Important Than Ever
Start Improving Automotive Performance Today!
Our Customers
Leading Auto Maker Equated $330k in Additional Revenue per +1 NPS Increase
- $330,565 per +1 NPS point improvement
- Improved NPS rating by +12.7 points
- 10 month turnaround from project initiation
Large Auto Manufacturer Ties CX Improvements to $53.7M Revenue Opportunity
- $30.1 M increase in revenue with improved Service KPI
- 97% retention boost with improved Service KPI
- $23.6 M increase in revenue with first time resolution uplift
Leading Car Rental Company Improves Reputation for a Potential $5.8M Revenue Boost
- 8% increase in customer acquisition
- $5.8 M increase in additional annual revenue
- 195% increase in Google reviews within 30 days
The Automotive Industry is Changing
With billion-dollar manufacturers partnering with billion-dollar distributors, excellence isn’t optional—it’s essential. This technological evolution has transformed integrated experiences from a luxury to a necessity for automotive leaders who want to stay ahead of the competition.
Stronger Signals
Richer Insights
Smarter Actions
InMoment for Automotive
Create Customers for Life with InMoment
With trends towards electrification, digital retail, and changing consumer expectations, InMoment provides the expertise and technology to help you understand what truly matters to today’s automotive customers—so you can transform one-time buyers into lifetime brand advocates.
Pump Up Online Experiences Across the Omnichannel Journey
From digital research to showroom visits, purchase transactions, and ongoing service interactions, this unified approach enables automotive leaders to make informed decisions that enhance both the sales experience and long-term service relationship
Making Sense of Unstructured Data
With unstructured information coming from reviews, opinions (e.g., Reddit), expert articles, surveys, and call records, InMoment’s AI-driven analytics consolidates this data into one environment. This enables OEMs to uncover actionable insights and drive better decision-making across parts, services, and new vehicle programs.
Government Compliance with TREAD
The NHTSA’s TREAD Act requires all OEMs to report monthly on customer verbatim comments. InMoment’s TREAD setup ensures OEMs can seamlessly compile and report these comments, including data from social scraping, to meet regulatory requirements efficiently
Reputation Management
Rev-up Reviews to Drive New Revenue
From dealerships to service centers, InMoment helps automotive businesses monitor customer sentiment across all digital touchpoints, measure performance across multiple locations, and automatically generate positive reviews. Strategically leverage unsolicited feedback to outperform competitors and deliver exceptional experiences.
Multichannel Review Monitoring
Monitor and manage reviews from 100+ sources in one place. Stay on top of customer feedback with immediate alerts, and craft thoughtful, on-brand responses thanks to advanced AI technology—saving you time while showing customers you care.
Get a Complete, Integrated View of CX
Track Reputation Management KPIs Across Locations
Top brands monitor key reputation metrics across locations to drive success. With our Performance Scoring system, you can align scores with incentives and rankings to increase customer experience and sales.
Plus, our Local Search Rank and Google Maps Performance Insights provide deeper visibility into how your reputation impacts your online presence..
Automated Review Solicitation
Get more high-quality, positive reviews and increase your ratings with automated review requests via hundreds of direct integrations with platforms like Salesforce and HubSpot. Plus leverage email and SMS (and more!) campaigns to effortlessly collect valuable feedback.
Integrated CX
Customer, Dealer, and Partner Feedback Surveys
InMoment is your partner for making sure you are reaching high-value customers where they are and providing all of that into one intuitive platform to create lifetime customers
Analyze Sentiment and Trends
Combine your customer reviews with survey feedback to identify emerging trends, understand customer sentiment, and make data-driven decisions that enhance satisfaction and drive growth.
Multi-Modal Approach
Automotive customers want to connect in more ways than just an email survey (where they don’t even get to see results or how their opinions change their dealership or your business). InMoment offers several ways to provide feedback via owner apps, email, SMS, social reviews, etc.
Retain and Grow Your CustomersReal-Time Feedback Insights
By delivering immediate alerts when issues arise, dealership teams can quickly resolve customer concerns before they escalate into lost business.
Reduce Cost to Serve
Predict the Impact of Improvements
Identify drivers of customer experience, and see how proposed improvements translate to CSAT, NPS, Effort—and of course, the bottom line.
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