RESPONDING TO COVID-19
Everything has changed. How are your people doing?
Understanding how your employees are feeling right now has never been more important, nor more difficult.
Let us help.
Wootric is offering free employee pulse tools to help you stay connected to your teams. The program includes access to our CXInsight text analytics platform for 6 months.
You have a couple of options:
Free employee pulse survey program
We’ll get you a new Wootric survey project account to get started with simple link or email surveys to employees. This account includes a survey dashboard and the ability to forward feedback to an email address or Slack channel.
Analyze existing employee survey results at scale.
If you already have an employee survey program, Wootric will help you understand what employees are telling you. For the next six months, companies with more than 200 survey responses with comments are eligible for a free CXInsight account. HR teams can upload survey data for instant insight. Qualitative feedback comments will be autocategorized for theme and sentiment using our machine learning algorithm that is optimized for employee engagement feedback.
Reach out to us and we’ll get you started.
How to Send Employee Pulse Surveys
Step 1. Decide whether you want to ask about satisfaction or effort.
Asking about satisfaction. You will customize the classic two-step satisfaction (CSAT) survey “How satisfied are you with _______?” and followup question.
Example questions about effort:
- How satisfied are you with the support you are receiving from [our company] during the crisis?
- How satisfied are you with the resources you have to do your job at this time?
- How satisfied are you with the communication updates you are getting from us?
Using the customizable followup question, gather employee comments:
Example follow up question for satisfied employees: Thanks for letting us know. Please tell us how you are doing, and any concerns or suggestions you may have.
Example follow up question for unsatisfied employees: Sorry to hear this. Please let us know any suggestions you have, and reach out to ____ directly if you need support.
Asking about effort. You will customize the standard two-step effort score survey (CES), “How easy was it for you to __________?” and a followup question.
Example questions about effort:
- How easy was it for you to work from home this week?
- How easy was it for you to manage daily life this week?
Example follow up question for satisfied employees:
Thanks for letting us know. Please tell us how you are doing and any concerns or suggestions you may have.
Example follow up question for unsatisfied employees:
Sorry to hear this. Please let us know your biggest challenges and any suggestions you have. We know this is hard. Please reach out to ____ directly if you have an urgent request.
Step 2: Think about how you will survey your employees.
Do you want to send a link to a survey or send an email survey?
If you want employee responses to be anonymous, send a link to a survey in an email, Slack, or other means.
If employees know their response is anonymous, they may be more likely to be honest. However, you won’t be able to reach out to individuals who express concern or offer good suggestions. Here is our help article about survey link setup.
If you want to be able to respond to employees one-on-one, use Wootric email surveys. You will be able to see every individual’s survey responses and reach out to address concerns, right from the Wootric dashboard. However, advise your employees of this so they don’t share private information.
Note: Organizations with more than 200 survey responses with comments are eligible for free access to the CXInsight text analytics platform. Employee comments will be automatically categorized by topic and sentiment, giving you instant insight into what is most important to employees.
Step 3. Sign up and get started!
(Existing customers please reach out to us)
Deepen connections and retain your team
An employee pulse program will help you:
- Learn how employees are feeling and uncover needs in real-time.
- Prioritize ways you can help your team feel supported and productive during this challenging time.
- Monitor sentiment over time.
- Stay connected by sharing what you are hearing and how you are responding to requests and feedback.
We’re here to help you get the insights you need to understand and support your people.
Learn how Wootric can help you measure and improve customer experience. Book a consultative demo today.