How You Listen Matters
Modernizing your methods & approach to understanding your customers
Read to learn more about:
- Evolving your approach to customer listening
- Optimizing tried-and-true feedback methods
- Leveraging modern methods to meet your customers where they are

“InMoment is on the cutting edge, and that helps Hootsuite move forward. Since using InMoment microsurveys in our product we’ve been able to 3x our Net Promoter Score. And, using InMoment has helped me free up my time — I can be more strategic. It’s so much easier when you have all of the feedback come into one place. You can look at the snapshot view. You can filter. You can triage. Honestly, it’s so much better than going through spreadsheets manually. I never want to do that again.”
Customer Insights Manager, Hootsuite
To ensure that requests for feedback reflect SoftwareONE's commitment to customer experience, InMoment gathers feedback using automated, hyper-targeted microsurveys that are customized by language and more. In addition, InMoment technology plays "traffic cop" so that customers are not over-surveyed.
“The InMoment platform allows our Support team to segment feedback by agent and other relevant business drivers to uncover insights that help us optimize our support experience, and it can also reveal bottlenecks that are best addressed by improving product features or design.”
Glassdoor
Integrate Every Customer Experience Signal
85% of your CX data is unstructured. AI unlocks 100% of it.

The use of the InMoment AI will allow us to easily analyze feedback in all of its forms to receive more detailed and immediate insight from a wider variety of guest experiences.
Tony Darden | Chief Operating Officer, Jack in the Box