Transactional Customer Experience Survey Best Practices
Looking to quickly and easily create a best-practice survey to gauge the experience a a specific customer touchpoint? You’re in the right place!
Transactional or post-transaction customer experience surveys are without a doubt the norm today. Customers are accustomed to getting an email, text message, or sometimes even a phone call from a brand asking, “how did we do?” after making a purchase, onboarding, or interacting with a company.
And while these surveys are effective for collecting data, there are ways to optimize them so data turns into intelligence that will help you improve your experience.
In this white paper, expert Dave Ensing shows you how to best create and utilize these surveys. Download for free today!