InMoment for Customer Experience

Drive Experience Improvement in the Moments That Matter

Start conversations, build relationships, and enhance every customers' journey.

Acquire New Customers
Retain Current Customers
Identify Upsell and Cross-Sell Opportunities
Minimize Costs and Increase Profitability

Cross-Channel Listening

Capture Voice of Customer and Employee

Capture voice of the customer across multiple channels and tap into your employees’ knowledge to glimpse a full picture of the customer journey. Leverage AI-powered solutions to prompt deeper and more detailed feedback.

Data from Multiple Sources

Break Down Those Dreaded Silos

Strengthen your decision making by incorporating indirect and inferred data sources. Use automated data cleansing and out-of-the-box integrations so you can spend less time wrestling with data—and more time taking action.

Role-Based Reporting and Dashboards

Get the Right Data to the Right People

Understand and distribute customer feedback results designed for key organizational functions in easy-to-consume reports that include trend alerts and predictive recommendations.

Coaching and Action Planning

Prioritize and Drive Experience Improvement

Leverage a closed-loop system infused with intelligent alerts, text analytics, and prescriptive recommendations. Couple that with coaching capabilities and action planning tools to help you prioritize the most important actions for your business and you’re on your way to proven return on your CX investment.

As consumer expectations of our retail experience have been rapidly changing, we’ve needed to rely on daily customer feedback to offer smart ideas to the company. InMoment understands how to help us put customers first and adapt our delivery experience to drive better business performance.”

Discount Tire

InMoment is a good fit for buyers looking for an innovative and strong partner that focuses on both technology and services.”

The Forrester Wave™: Customer Feedback Management Platforms Q2, 2021

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North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English) France (français) Italy (Italian)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)