Experience CX Certification MasterClasses, Designed with You in Mind
Even with the best of intentions, it’s often difficult to find time for professional development. InMoment University (IMU) fixes that. Leveraging the flexibility of e-learning, interactive webinars, and custom virtual or on-site training, IMU empowers you to take the wheel of your CX certification program and cruise full speed into improvements for your business and your career.
InMoment University Programs
Become an Experience Intelligence Guru
IMU is a comprehensive education portal that offers training on all aspects of our applications and services. From self-paced (Tell Me) to instructor-led (Show Me) to hands-on (Let Me Try), we offer sessions for every learning style. Feel confident using advanced functionality in the platform so you can achieve your experience improvement goals.
CX Certification Training
Expand Your Experience Know-How with Industry CX Certifications
Looking to take your CX and EX expertise to new heights? Our vendor- and methodology-agnostic CX certification courses in experience improvement will get you on your way. Whether you’re new to experience initiatives or a seasoned pro, work with another platform or ours, cultivate your knowledge with CX certification masterclasses in methodology, data analysis, survey building, journey mapping, statistics, and more.
Certifications & Training Paths Include:
Happy employees equal trustworthy and proactive employees. However, trust takes time and in order to build relationships with your employees, you must make them feel valued. Employee intelligence will allow you to see what is most important to them, your customers, and your business.
CX Certifications & Training Paths Include:
Survey Design Best Practices
Advances and Best Practices in Data Collection & Market Research
Journey Mapping & Blueprinting
Fundamentals of Market Research
I finally sat for the CX Fundamentals & Voice of the Customer Certification and passed. Thank you for the excellent four-day online course.”
Lauren F. Kaplan Rutley, AVP, CX Programs and VOC Management, US Department of State Trusted Tester