A New Chapter in Experience Improvement Begins: InMoment is Now Part of Press Ganey Forsta
A note to InMoment clients from Kyle Ferguson, CEO of Press Ganey Forsta’s Cross-Industries Division
Today is an exciting day for experience technology — InMoment is now officially part of Press Ganey Forsta, a leading provider of experience measurement, data analytics and insights.
Let me start by saying how genuinely excited I am to welcome InMoment’s clients, employees, and partners into the Press Ganey Forsta family. InMoment has built a strong reputation for helping organizations like yours lead with insight, act with purpose, and deliver measurable results. We’re honored to be part of what comes next — and we’re committed to building on that foundation and delivering even more, together.
We have a shared mission – helping organizations create better experiences and stronger outcomes – and through this, we’re combining our capabilities to deliver the most advanced experience technology in the market. Together, we’ll bring you more ways to listen, learn, and act across every channel, while continuing to support the programs and strategies already driving impact in your organization.
Both InMoment and Press Ganey Forsta are recognized by Gartner as Leaders in the Magic Quadrant for Voice of the Customer Platforms. Now, we are combining our complementary strengths to help you act faster, adapt smarter, and move confidently in a rapidly evolving landscape.
What this means for you:
- Access to a broader range of technology — including new capabilities like panel management, online video focus groups, and other advanced research tools to extend your program’s reach and impact
- Accelerated innovation — backed by a larger organization with the resources and scale to invest in innovation and deliver long-term value, while continuing to deliver what works today
- Deeper expertise and support — from a global team of 3,000+ professionals with expertise across industries – including healthcare, retail, financial services, insurance, and technology – and committed to helping you reach your goals
One thing that will not change: your success remains our top priority. This is just the beginning. We’re excited about what’s ahead and look forward to sharing more details as we align our roadmaps and bring new capabilities to market.
In the meantime, we’ve compiled a list of FAQs for you below. And of course, please reach out to your account manager at any time if you have questions or want to talk more about what this means for you.
Onwards and upwards,
Kyle Ferguson, CEO of Press Ganey Forsta’s Cross-Industries Division
Frequently asked questions
Q: Who is Press Ganey Forsta?
A: Press Ganey Forsta is a leading global provider of experience technology, with 3,000 employees and a mission to help organizations create better experiences and outcomes. The company is recognized by Gartner as a Leader in the Magic Quadrant for Voice of the Customer Platforms and is known for its innovation, investment scale, and expertise across complex and highly regulated industries, including healthcare, retail, financial services, insurance, technology, and more.
Q: Why is InMoment joining Press Ganey Forsta?
A: This move strengthens our ability to help you act on feedback with more precision and speed. You gain access to a larger innovation engine, more integrated capabilities across structured and unstructured feedback, and a global organization committed to your success. You’ll benefit from faster development cycles, expanded solutions and tools, and more tools to act on insights across your organization.
Q: What does this mean for me right now?
A: It’s business as usual. InMoment will continue to operate as a Press Ganey Forsta company, and your InMoment team, technology, and services are unchanged. Over time, you’ll benefit from more resources, new innovations, and broader capabilities.
Q: What new capabilities does Press Ganey Forsta bring?
A. Press Ganey Forsta offers the Human Experience (HX) Platform—a suite of products that unite insights from customers, employees, brand & reputation, and operational data. It’s powered by AI and built to turn insights into action. It also offers access to many new capabilities you’ve been asking for, including panel management, online video focus groups, and other research tools. These capabilities will help you advance your programs and gain even more value from them. Please get in touch with your account manager.
Q: How will I hear more?
A: We’re excited about what’s ahead! As we bring our technology roadmaps together and introduce new innovations, we’ll keep you informed every step of the way. Stay tuned to our LinkedIn and keep an eye on your inbox. Your success is our top priority, and we’re committed to listening to your needs and feedback throughout this journey. Our goal is to ensure you feel supported, equipped, and confident to deliver great results now and into the future.
