InMoment is Now Part of Press Ganey Forsta

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A New Chapter in Experience Improvement Begins

Today is an exciting day for experience technology — InMoment is now officially part of Press Ganey Forsta, a leading provider of experience measurement, data analytics and insights.

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Blog

AI for Reputation Management: Benefits, Use Cases, and Considerations

By: Dan Butler

See how AI is revolutionizing brand reputation management through automation, predictive analytics, and smarter customer engagement tools.

Blog

Building an Omnichannel Customer Experience in Retail

Find out how to ease call center pressure with CX-friendly tactics that deflect volume, improve satisfaction, and streamline operations.

Blog

How to Reduce Inbound Call Volume in a Contact Center Without Hurting CX

By: Dan Butler

Find out how to ease call center pressure with CX-friendly tactics that deflect volume, improve satisfaction, and streamline operations.

Blog

Understanding Enterprise Conversational Intelligence and Its Role in CX

By: Rebecca Edwards

Discover how conversational intelligence helps enterprise CX teams scale personalization, improve agent performance, and gain customer insights.

Blog

Analytics and Insights Teams Build the Foundation for Data-Driven Success

By: Blaine Anderson

Analytics teams serve as the backbone of modern data-driven organizations, bringing together and transforming mass amounts of raw data into…

Blog

16 Best Practices To Improve Customer Experience (CX) in Call Centers

By: Rebecca Edwards

These CX best practices help call centers deliver better service through empathy, smart technology, and a more personalized customer journey.

Blog

Reduce Call Escalations and Improve CX: Tips for Contact Centers

By: Dan Butler

Struggling with high call escalations? Explore effective ways to empower agents, resolve issues faster, and boost customer satisfaction in your…

Blog

What’s Holding Back Post-Call Survey Participation? Insights, Solutions, and Alternatives

By: Rebecca Edwards

Low post-call survey participation can hurt your CX strategy. Find out why it’s happening and what alternatives can drive better…

Blog

Why Organizations Must Optimize Their Brand for Both People and Machines

By: Kameliya Doncheva

In 2025, your reputation impacts your revenue more than ever before. The way customers find and choose brands has fundamentally…

Blog

Using Conversational Intelligence to Transform Customer Experience in Banking

By: Rebecca Edwards

Meeting customer needs is one of the biggest challenges for the rapidly evolving banking industry. Financial services customers expect faster,…

Blog

Contact Center Quality Assurance: Best Practices to Improve Customer Satisfaction

By: Dan Butler

Learn how contact center QA improves customer satisfaction with best practices, feedback loops, and consistent service quality across every interaction.

Blog

How Conversational Intelligence Is Reshaping the Client Experience in Finance

By: Dan Butler

Explore how conversational intelligence is transforming client experiences in financial services through real-time insights, personalization, and efficiency.

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