Consulting support, training, hosting, application development, and other related services for InMoments’ product portfolio in the Nordic market.
North America
Cutting Edge Data to Understand & Improve Experience Based on Geography
InMoment brings a unique combination of data, technology, and strategic intelligence to experience improvement. El Toro is at the cutting edge of consumer targeting based on location. Together, InMoment and El Toro enable best-in-class location-based consumer insight and experience improvement.
Revolutionary Technology Brings New Intelligence to Market Research, Loyalty, and Experience Improvement Programs.
El Toro is revolutionizing targeting through its patented approach of matching physical addresses to IP addresses, allowing clients to effectively target consumers. The El Toro system is 100% cookie-free and its proprietary approach connects with real people at an unparalleled accuracy, with a 95% or greater confidence level.
Reach Consumers at Home Based on Where They Work, Study, or Shop
El Toro serves geography-based display ads and direct mail to consumer households based on geography and movement of household devices.
El Toro lets you capture people’s Device IDs at high-value locations–at events they attend or locations they visit–all with the intent to understand and engage intelligently. This is done by using GeoFramingTM targeting technology, a technology created by El Toro.
By mapping an area, El Toro can identify any devices (smartphones, tablets, laptops) after they leave the venue, and continue to target consumers with digital banner ads across all of their devices or with direct mail at home.
Example Uses
Research and gather feedback based on consumer location and movement.
- Look at frequency of visits and understand who those people are and when they are visiting
- Layer this data source with other survey and point of sale data for a more complete view of customers coming to your location
- Dig into who is not buying from you (browsers, competitor shoppers) and better understand that customer
- Target consumers who visit a location (retail/restaurant/venue) or attendees of a conference, sporting event, or festival.
- Target your customers with loyalty campaigns or reach those who frequent competitor locations.
Reach a Broader Consumer Base with Live, On-Demand Translation Services
InMoment brings a unique combination of data, technology, and strategic intelligence to experience improvement. LanguageLine is the premier on-demand translation firm with offices in North America, EMEA, and Asia Pac. Together, InMoment and LanguageLine extend best-in-class experience improvement programs to all the communities and cultures you serve.
Capitalize on Demographics. Improve Accessibility.
Around the globe, millions of people speak something other than the national language at home. Today in the United States, one out of every five neighbors speaks a language other than English at home. That number rises to 25% in Australia. Over 200 languages are spoken in EMEA and language diversity is on the rise in many countries. In addition, roughly 5% of the global population is deaf or hard of hearing.
This diversity of language and communication ability is only going to grow. Organizations that recognize and act upon these cultural realities will stand the best chance of succeeding in the 21st century.
Listen, Understand and Transform Experiences for Non-English Speakers
Interpretation is available in more than 240 languages, including American Sign Language.
LanguageLine linguists are experts at capturing the meaning and emotion inherent in responses from diverse consumers.
LanguageLine can also adapt program elements such as surveys so that intent is understood within a cultural context.
The Leader in Interpretation Services
LanguageLine has the experience, team, and technology to convert the complexities of a linguistic landscape into a powerful experience improvement advantage for organizations. Founded in 1982, today LanguageLine is the largest provider of interpretation services and handles more than 40 million interactions each year. LanguageLine clients include customer- centric industry leaders in Healthcare, Utilities, Telecom, and Financial Services.
Enterprise Features and Scale
LanguageLine works with 30,000 North American clients and is a trusted partner to the Fortune 100.
Trigger surveys with Salesforce workflows. Two-way integration syncs customer feedback and scores to Contact and Account records.
Activate in-app microsurveys with one click. Trigger surveys and analyze using Segment data, send CX data using Segment.
InnerView is a marketing consulting firm established to help companies reach and influence their most critical audiences—the people and partners that represent their brand.
Augment Your CX Program With Voice-Based Call Center Conversation Data
InMoment brings a unique combination of data, technology, and strategic intelligence for experience improvement and combined with Tethr’s best-in-class conversational analytics we deliver an in-depth 360 view of the customer.
Together, we offer an omni-channel CX program approach that includes voice-based call center conversations directly in your customer experience program so you can capture deeper customer intelligence to drive better business decisions and ultimately improve business performance.
Create Deeper Customer Intelligence
Integrate All Feedback for a 360 View of the Customer
Studies show that a multi-channel approach to feedback provides a deeper understanding of your customers’ experiences. To do this, businesses need to combine their real-time voice-based conversations with other customer data like online feedback from websites, social, reviews, or email and mobile device surveys or microsurveys.
Leverage Conversations Within Your Closed Loop Program
Use your call center conversations to score every interaction for effort and agent impact making it easy to identify agent opportunities for closed loop. Customer case management turns intelligence into actions so you can immediately follow up with high-risk customers and feed case information back into your CX solution to drive necessary change.
Identify Call Center Coaching Opportunities
Improve the customer experience beyond the call center by leveraging the contact center data interaction intelligence by leveraging this dynamic real-time feedback channel to coach and train your employees.
Bring Your CX and Conversation Feedback to Life
Dashboards and reports if done correctly can help you seamlessly integrate, intuitively explore, and continuously act on all of your CX intelligence in one place. Even better, our dashboards and reports make it incredibly easy for every person and department to highlight and focus on the information that is most important to them and their world.
A true experience improvement program is much bigger than just listening to customers at one point in their journey. InMoment partners with Tethr to provide this additional insight opportunity of voice-based call center conversations right in the XI Platform so you truly see what your customers are saying at every experience.
Consulting firm specializing in web and digital content management, design, and implementation.