InMoment for Health and Wellness
Patient Experience Management for Health and Wellness
Exceed Patient Expectations, Improve Experiences, and Deliver Health Outcomes
Better Patient Experience = Better Outcomes
Our Customers
Revolutionizing the Patient Experience Through Real-Time Care
- 45% increase in patient satisfaction scores
- Reduced response time to patient feedback by 65%
- 40,000 points of feedback received across 14 months
Healthcare Provider Sees +25% More Positive Sentiment with Conversational Intelligence
- +25% positive sentiment when agents introduce themselves
- +4 pts increase to NPS when agents mention Annual Notice of Change
- +18 pts increase to NPS when agents confirm issue resolution
Massage Envy: Elevating the Wellness Experience
- Achieved a 32% increase in positive customer sentiment
- Improved appointment scheduling efficiency by 28%
- Enhanced client retention through personalized experiences
Patient Behaviors are Changing
76% of patients will consider switching providers after a poor experience. To keep up in today’s healthcare landscape, excellent health outcomes require balancing clinical excellence with human compassion.
Stronger Signals
Richer Insights
Smarter Actions
InMoment for Healthcare
Exceed Patient Expectations with InMoment
As we move toward the future of hybrid healthcare, organizations must prepare for a future where empathetic connections, technological advancement, and personalized care converge.
It’s Time to Personalize Patient Intelligence
82% of patients expect seamless interactions across touchpoints. InMoment’s AI-powered conversational surveys help healthcare providers understand feedback, and deliver consistent, personalized experiences across all care settings.
Be Patient-Centered, from Start to Finish
By keeping all relevant patient information within our platform—historical experience data, procedure codes, operational and financial data— you’ll have the context you need to provide service that exceeds expectations
Happy Staff. Healthy Patients.
Equip your clinical staff with real-time insights and AI-augmented capabilities. Bridge the care gap by integrating employee feedback alongside patient experience for more meaningful patient interactions and better health guidance.
It’s Not AI or Humans, it’s AI for Humans
Cutting Edge Technology Builds Trust and Elevates Wellness
Our integrated suite of tools empowers you to collect feedback from every context, understand patient needs at a deeper level, and respond with empathy and precision.
Integrate Patient Feedback With a Suite of Listening Strategies
InMoment enables health and wellness providers to gather real-time feedback from patients across all channels —solicited surveys, online reviews, and agent conversations that ensure comprehensive insight into patient experiences.
Get a Complete, Integrated View of Patient Experience
Experts in Making Sense of Unstructured Data
With two decades of experience in text analytics, a proprietary NLP engine, and a team of AI scientists dedicated to improving LLM outputs — InMoment ensures providers have the highest accuracy and deepest insights to their text-based data.
Conversation Intelligence for the Deepest Analysis of Patient Experience
InMoment’s award-winning conversation intelligence offering analyzes provider-patient interactions across telehealth, in-person consultations, and support calls to identify opportunities for improved communication, care delivery, and patient satisfaction.
Reduce Cost to Serve
Automate Quality Assurance at Scale
Stop manually reviewing every single call. With InMoment, Quality Assurance can be automated at the individual call or aggregate level so you can focus on solving quality issues, and not searching for them.
Healthcare Reputation Management
Regulatory Compliance and Reputation Management
Healthcare organizations face unique regulatory challenges alongside the universal need to maintain a positive reputation. InMoment’s specialized solutions help you navigate both successfully, ensuring compliance while building a trusted brand that attracts and retains patients.
Reputation Management for Health and Wellness Providers
InMoment helps brands monitor, respond to, and proactively shape your digital presence across review sites, social media, and healthcare-specific platforms. A comprehensive approach establishes your organization as a trusted provider of quality care in your community.
Boost Online ReputationLooking Beyond HCAHPS to Drive Better Experiences
Stay ahead of evolving healthcare regulations with real-time compliance monitoring. InMoment’s platform helps you identify potential compliance issues in patient interactions, billing communications, and care documentation before they become regulatory concerns.
Intuitive Action Planning to Address Patient Concerns
Transform patient feedback into meaningful improvements with InMoment’s highly customizable action planning and dynamic case management tools. Prioritize issues based on impact and urgency, assign ownership for resolution, and track progress to ensure accountability.
Start Improving Patient Experience
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