Insurance Customer Experience Management

È tempo di ridefinire i modi consueti di fare business

Costruire la resilienza del mercato e consolidare la fiducia dei clienti
La digitalizzazione, il cambiamento climatico e le catastrofi naturali, i mutamenti nella mobilità e nella sanità, nel mondo del lavoro e nella previdenza, hanno creato un contesto particolare e complesso, sia per gli assicuratori sia per gli assicurati. Questi cambiamenti stanno costringendo gli assicuratori a ridefinire i propri modelli di business per essere certi di sviluppare relazioni con i clienti costruite su onestà, comprensione e fiducia.

Improving the Moments that Matter with InMoment

We understand that connecting with policyholders on a personal and emotional level is more important than ever before. Using our technology and services you can build the connections and understanding that leads to making each moment that matters meet and exceed the needs and expectations of both policyholders and the business.

Make Your Customers’ Online Experience Seamless

Insurance companies can guarantee successful digital experiences for their policyholders by ensuring that each touchpoint along the journey goes off without a hitch. We enable providers to learn in real time what customers love and what might need to be adjusted. Dashboards enable insurance brokers and agents to see not just what customers are saying, but also how they’re feeling.

Leverage Employee, Agent, & Broker Perspectives

Insurance agents and employees are a great source of intelligence and perspective. Insurance providers can leverage employee listening to achieve a frontline, on-the-ground perspective of agents’ and brokers’ interactions with each other and their customers. Collecting intelligence from all of these groups grants insurance companies a holistic perspective of each and every type of experience.

Build Trust Through Personal, Immediate Responses

Identify Key Improvement Opportunities

InMoment gives us a real competitive edge and helps us serve our customers with the best insight.

Iain O’Connor, Senior Manager, Customer Experience & Insights, Aegon

Ti copriamo noi

“InMoment comprende l’importanza di essere adeguatamente certificati per lavorare in un settore così complesso e regolamentato come quello delle assicurazioni. Abbiamo tutte le certificazioni necessarie per aiutarvi a fornire risultati di business reali”.