“Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DNA.”

Suzie Dieth, Director of Customer Experience for Reliant

Volvo uses InMoment to design action plans that address individual dealership challenges when it comes to creating meaningful customer experiences.

Volvo

"Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”

Tyler Saxey, Director Customer Experience, Foot Locker

“Sometimes service isn't a connection. [It's] the people we employ to protect the brand, project the brand, but also to trust it, understand it, believe it, and breathe it every single day when they come to work."

Marks & Spencer

“In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.”

David Duffy, CEO, CYBG

“We see a strengthened commitment from management and throughout regional Dräger business locations. With our new CX strategy developed jointly with InMoment, we have gained higher satisfaction rates for our customers and also our affected employees.”

Hauke Gastmeyer, Head of Customer Experience Management, Dräger

“In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and emotional valence.”

Benjamin Easaw, Senior Director, Customer Experience Research

With strategic guidance from InMoment, Arby’s upgraded its guest listening technology and made broad changes in its practices, from the questions they asked, to the metrics they considered.

Arby's

"….(Auntie Anne's) is a franchise-based business, and it's important we understand how the decisions we make at corporate impact every single store.”

Heather Neary, President, Auntie Anne's